SPECIAL CONDITIONS OF SALE

CUSTOMIZED PRODUCTS and/or UNIQUE PIECES
VERSION OF 09/28/2020

In relation to certain articles, CGM di MARIA GIOVANNA COSTA also offers the following services:

  • Creation of custom graphics and textures printed on different types of fabric
  • Creations of unique high-end fabrics
  • Handcrafted fashion objects and accessories
  • Custom high fashion clothing creations
  • Design and creation of personalized Home Design elements

(all the above points fall into the category of "Customized Products" and/or "Unique Pieces").

In relation to Customized Products and/or Unique Pieces, the following will apply:

  • a) the specific conditions of sale indicated below and
  • b) the general conditions of sale reported in the relevant document to the extent that they are not expressly or implicitly derogated from by these specific conditions.

The terms used with a capital letter in these specific conditions will have the same meaning attributed to them in the general conditions of sale in the relevant document.

ARTICLE 1: ORDER OF CUSTOMIZED PRODUCTS - PAYMENT TERMS

Orders for Customized Products and/or Unique Pieces can be placed exclusively:

  • as for customized graphics and textures printed on fabric, both through the website mariagiovannacosta.com and through Customer Service (telephone order);
  • as for unique high-end tailoring fabrics, exclusively through the website mariagiovannacosta.com, excluding therefore the possibility of placing telephone orders to Customer Service;
  • as for the artisanal production of fashion objects and accessories, exclusively through Customer Service (telephone order).
  • as for customized high fashion clothes, both through the website mariagiovannacosta.com and through Customer Service (telephone order);
  • as for the Home Design elements, both through the website mariagiovannacosta.com and through Customer Service (telephone order);

In relation to orders on the website mariagiovannacosta.com of Products such as graphics, textures, high-fashion fabrics, high fashion clothes and personalized home designs, the following provisions will apply, among others:

  • a) the Customer acknowledges and accepts that during the use of the customization service, his choice regarding the creation of the customized product is stored only for the duration of the current session. If the Customer interrupts the session before having finalized the order, a new session will start and he will be invited to express his choice again regarding the creation of the product to be customized;
  • b) once the order has been forwarded by the Customer via the website and confirmed by MARIA GIOVANNA COSTA, the Customer will be informed by e-mail of the acceptance of the order and subsequently of the shipment of the customized products.

In relation to orders that concern all products that require customization, once the order has been placed either by telephone to Customer Service or through the website mariagiovannacosta.com, the Customer will be informed by e-mail, among other things, of the acceptance of the order, the expected delivery time as well as the exclusion of the right of withdrawal and/or the right to obtain the replacement of the product. Subsequently, an e-mail will be sent to confirm the shipment of the requested product.

In relation to the charging of the price of the Customized Products, the provisions of article 4 of the general conditions of sale remain fully applicable, therefore, the credit card will be charged when the order is prepared for shipping or in the case of bank transfer, the order will be prepared after receiving the payment.

ARTICLE 2: DELIVERY

The execution of orders concerning Customized Products and/or Unique Pieces will take place in accordance with the provisions of art. 5 of the general conditions of sale, except in any case as provided for in article 2.2 of the general conditions of sale of the relevant document and in any case subject to full payment of the price. In consideration of the nature of the customized product and made to order by the Customer, the company CGM di MARIA GIOVANNA COSTA reserves an estimated time of 20 (twenty) to 30 (thirty) days for the realization.

ARTICLE 3: RETURN AND REPLACEMENT OF CUSTOMIZED ITEMS and/or UNIQUE PIECES

In consideration of the clearly personalized nature of the Customized Products and/or in any case of the fact that they are produced specifically for the Customer following his specific order, they cannot be returned, refunded or replaced. In relation to them, the Customer's right of withdrawal is therefore excluded, among other things.

Consequently, articles 7 and 8 of the general conditions of sale of the relevant document will not be applicable to sales of Customised Products.

However, in reference to unique pieces, it will be possible to return or replace them in accordance with articles 7 and 8 of the general conditions of sale of the relevant document with the exception that the request must be made within 7 working days from the date of delivery. In the case of replacement, it must be replaced with another unique piece of equal or greater value.

In any case, the guarantees provided for in Article 9 of the general conditions of sale for the benefit of the Customer remain intact.